Help Center & Policies
Frequently Asked Questions
Transparent answers regarding paid webinars, online training masterclasses, payment processing via Razorpay, access links, and refund policies.
What is MUFAD and what services does it provide?
MUFAD is an Indian technology business owned and operated by MD MURSALIM, based in Katihar, Bihar. We provide a SaaS-based CRM application, lead capture software, and professional paid online webinars, workshops, and digital training programs for businesses and professionals.
What features are included in the MUFAD CRM software?
MUFAD CRM includes dynamic lead capture forms with custom business fields, pipeline stage tracking (New, Contacted, Interested, Follow-up, Converted), 1-tap WhatsApp direct messaging without saving phone numbers, team member task assignment, and real-time dashboard analytics across web and Android.
Is there a free version of MUFAD CRM?
Yes. Our Starter plan is free forever. It enables you to create customizable lead capture forms, generate a shareable public link and QR code, and organize incoming leads on both the website and mobile app.
What online webinars and courses does MUFAD offer?
We conduct practical, live interactive masterclasses and bootcamps focusing on CRM setup, sales pipeline automation, WhatsApp lead nurturing, and client acquisition workflows. All sessions are led by MD MURSALIM and include live Q&A.
How do I register for a live webinar or training program?
Visit our Courses & Webinars page, select the session you wish to attend, fill in your attendee details (Name, Mobile, WhatsApp, and Email), and proceed to our secure checkout to complete registration.
What payment methods are supported on MUFAD?
We support all major Indian online payment methods including UPI (Google Pay, PhonePe, Paytm, BHIM), Debit/Credit Cards (RuPay, Visa, MasterCard), and NetBanking from all major Indian banks through certified payment gateways.
Is my payment information secure?
Yes, 100%. All transactions are processed via PCI-DSS Level 1 certified Indian payment gateway infrastructure using 256-bit SSL/TLS encryption. MUFAD never stores card numbers, CVVs, or UPI PINs on its servers.
How is digital access delivered after payment?
Since all our offerings are digital services, delivery is immediate. For CRM subscriptions, your account tier is upgraded immediately. For webinars, your confirmed registration receipt and private session meeting link (Google Meet / Zoom) are displayed on-screen and dispatched to your email and WhatsApp.
What is the refund policy for webinars and courses?
If you are unable to attend, you may request a 100% refund up to 48 hours prior to the scheduled session start time. Cancellations made within 48 hours of the event are non-refundable, but you may request a seat transfer to an upcoming batch.
What is the refund policy for CRM software subscriptions?
We offer a 7-day money-back satisfaction guarantee on new monthly or annual CRM Pro/Enterprise subscriptions. If you face technical issues that our support team cannot resolve, a full refund will be processed to your original payment method.
What should I do if my payment was deducted but access was not received?
If your bank debited the amount but you did not receive immediate confirmation, please do not make a second payment. The gateway may still be verifying the transaction. Contact our support team at support@mufad.in or WhatsApp +91 91285 24050 with your transaction reference. Verified payments are resolved within 2 to 4 business hours.
Is there an Android mobile app available?
Yes. The MUFAD Android application connects to the same cloud account, allowing you to view and respond to leads, update statuses, and access your CRM features anywhere with real-time synchronization.