Refund & Cancellation Policy

At MUFAD (MUFAD, Proprietor: MD MURSALIM), we strive to provide dependable SaaS software and high-value digital training sessions.

Because our offerings consist of digital software subscriptions and live online learning programs, our refund and cancellation terms are outlined below to ensure complete clarity before you make a payment.

• Monthly & Annual Subscriptions: You can cancel your CRM recurring subscription at any time via your account dashboard or by writing to support@mufad.in before the next billing cycle.

• Upon cancellation, your access remains active until the conclusion of your current paid billing period, and no further automatic charges will be incurred.

• Pro-rated Refunds for Active Cycles: Because digital CRM infrastructure is provisioned immediately upon payment, we generally do not offer pro-rated refunds for the unused portion of an active billing cycle once access has been utilized.

• Free Trial / Starter: Users are encouraged to test our Free Tier before purchasing paid subscriptions.

• Cancellation Prior to Session: If you have registered for a paid webinar and wish to cancel, you must submit a cancellation request to support@mufad.in at least 24 hours prior to the scheduled session start time to be eligible for a refund.

• Non-Attendance: Refunds are NOT provided if a registrant fails to attend a live scheduled session or arrives after the session has commenced, as limited attendee slots are reserved exclusively for each registrant.

• Organizer Rescheduling / Cancellation: If MUFAD cancels or reschedules a webinar and you cannot make the new timing, you are entitled to a 100% full refund or credit for an upcoming session, at your choice.

• Duplicate Deductions: If an account was debited multiple times due to payment gateway or network latency, the duplicate transaction will be refunded automatically or upon verification within 5–7 business days.

• Account Debited but Order Failed: If funds are deducted from your bank/UPI account but our system displays 'Payment Failed' or 'Pending', the payment gateway will automatically reconcile and reverse the amount to your source account within 3–5 working days as per standard banking guidelines.

• Approved refunds are credited exclusively back to the original payment source (UPI ID, Netbanking account, Credit/Debit card) used during checkout.

• Processing Duration: Once approved by our billing desk, refunds typically reflect in your account within 5 to 7 working banking days, depending on your bank's clearance cycles.

• We do not issue cash refunds or refunds to unrelated third-party bank accounts.

To initiate a refund request, please email our support team with the following details:

1. Registered Name and Mobile Number

2. Registered Email Address

3. Payment Transaction ID / Order ID

4. Reason for the cancellation or refund request

Send your request to: support@mufad.in or WhatsApp us at +91 91285 24050.

Our team will review your request and reply within 24–48 business hours.